Frequently Asked Questions
WHAT ARE YOUR HOURS OF OPERATION?
displays all sessions available 18+ hours in advance. Clients may book up to one month in advance via the online schedule. We can often accommodate same day requests for registered clients via phone or email.
WHO DO I SCHEDULE MY MASSAGE WITH?
You can select an LMT either by reading our therapist bios and choosing the best fit for your need, or by selecting the time that works for your schedule. distinguishing qualities. Consider adding an image for extra engagement.
IF I CANNOT MAKE MY APPOINTMENT WILL I BE CHARGED?
Yes, you will have 2 weeks to request a fee waiver. If you do not cancel either via the online schedule or by phone or email 24 hours prior to your appointment you will be responsible for the full cash rate of your massage.
DO YOU OFFER DEEP TISSUE MASSAGE?
Yes. All of our practitioners understand the value of deep work and welcome your feedback before, during and after the massage on whether you are getting the pressure you prefer during your session. Please also inform your LMT of your past experience with deep work and what deep tissue means to you, if that is the type of work you are seeking.
ARE GIFT CERTIFICATES REFUNDABLE?
No. Though they do not expire, gift certificates are only redeemable for massage therapy services. They can be re-gifted to another person or used to pay an account balance, but have no cash value
DO I REALLY NEED A PRESCRIPTION FOR YOU TO BILL MY INSURANCE?
Yes. Your insurer will request this from you to prove “medical necessity”. Many Insurance companies will tell you that your plan allows you to “self-refer”, however this only applies to services with a provider who can diagnose illness, injury or disease. Massage Therapists cannot diagnose, therefore all insurance companies see our services as similar to that of a pain medication, and we need a diagnosis from a Dr. on file. We require all health insurance clients to have a valid prescription on file. This prescription must contain:
Start date and duration of prescription and/or frequency of visits
Diagnosis (ICD-10) code
Name and signature of prescribing physician
WHY ARE YOUR PUBLISHED RATES DIFFERENT THAN THE AMOUNT YOU BILL MY INSURANCE?
As insurance providers we must bill all companies the same rate for our 3 service codes we are allowed. The listed prices for non-insurance billed massage are considered a cash discount rate as we do not have to do the extra work and waiting of billing your insurance company. We bill your insurance $172-$222.50 depending on which codes they allow us to use, however none of the health insurance companies will reimburse us that amount. Each company that we bill has a different allowed amount, we accept the insurance company’s rate as payment in full and write of the difference. If you are using in-network insurance (First Choice for Kaiser PPO, the allowed amount set by your insurer is the amount you are responsible for, even if it’s higher than our cash rate. *Please note, it is your responsibility to pay your deductible and copay/coinsurance amounts, which may be all or part of the insurance company’s reimbursement amount.
DO YOU ACCEPT CAR ACCIDENT CLAIMS?
I DONʼT KNOW IF I HAVE A CO-PAY, HOW WILL I KNOW WHAT I OWE?
This is your Text paragraph. It’s a great place to add a description of your business, your site or what you do. Use this space to add information for your users, write about your philosophy or your journey and define your distinguishing qualities. Consider adding an image for extra engagement.
IS IT PROPER/EXPECTED TO TIP THE LMT?
Gratuities are graciously accepted.
WHAT SHOULD I WEAR TO MY MASSAGE?
You can come to your massage wearing any clothing that you like. During the session your LMT will leave the room to allow you to undress and get under the sheets on the massage table. You can remove all your clothing if you choose to as we adhere to strict draping laws as indicated by the State of New York. We only uncover the area we are working on at the time. Breasts and genitals will never be undraped nor touched during a massage session.
DOES YOUR ONLINE SCHEDULING SYSTEM SAVE MY CREDIT CARD INFO?
Yes, your credit card info is saved via an encrypted system through authorize.net for future billing, we cannot see the card number and will only bill your card in accordance with our payment policy as outlined in our Financial Agreement which you can find on our Contact page. All patients are required to have a card on file to utilize the services of The Knot Massage Therapy